![]() ![]() Wait a bit and then close and restart Outlook again. If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. The shared mailbox should automatically display in your Folder pane in Outlook. Add a shared mailbox to OutlookĪfter your admin has added you as a member of a shared mailbox, close and then restart Outlook. For more information, see Create a shared mailbox, which describes what the admin needs to do. Now when you click on the From option, you will see the email address of the shared mailbox listed.Tip: Before you can use a shared mailbox, the Microsoft 365 admin for your organization has to create it and add you as a member.Enter in the name of the email address you would like to send from and then click on OK.Click on the From option and then click on Other E-mail Address. In the New Message, you will now see the From option.In the New Message window, click on the Options tab and then click on the From button.From the Outlook home tab, click on New Email.This process only needs to be completed the first time you attempt to send from the shared mailbox. You will now see your shared mailbox on the left hand side of the screen.The next window will confirm that everything has been added correctly.Click on Next button in the bottom of the screen. This will take you back to the change email screen. ![]() Once the process has finished, click on the Ok button. It will take a moment for the mailbox to be added.This will take you back to the advanced tab.Enter in the name of the shared mailbox and click OK. Under the Advanced tab, click on the Add button in the section marked Mailboxes.In the lower-right hand corner of the window, click on the More Settings. button.Under the email tab, click on the Change button.Click on the Account Settings button and select Account Settings. ![]()
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